Terms of Sale

Certain products, services, and content may from time to time be made available to you (“you” or “User”) by Twitch Interactive, Inc. or their affiliates (referred to herein as “us”, “we”, or “Twitch”) in connection with the website available at http://www.impactmsg.com, Impact MSG’s websites and software applications, or other products or services offered by impact MSG (the “impact MSG Services”). By purchasing products, services, or content, including any purchases made as a gift to another user, through the Twitch Services that link to these Terms of Sale (“Ancillary Products and Services”), you signify that you have read, understand, and agree to be bound by the Terms of Sale in effect at the time of purchase (“Terms of Sale”). Your purchases of Ancillary Products and Services and your use of the impact MSG Services are also governed by impact MSG’s Terms of Service (“Terms of Service”), into which these Terms of Sale are incorporated by reference.

These Terms of Sale are subject to change without prior written notice, in impact MSG’s sole discretion. If Twitch changes these Terms of Sale, and we provide notice, we may do so by sending an email, posting a notice on impact MSG Services, or updating the “Last Updated” date above. Please check these Terms of Sale periodically for those changes. Any modified terms will apply to any purchase made after such changes are posted on the Twitch Services. Therefore, you should review these Terms of Sale prior to each purchase so you will understand the terms applicable to such transaction. If you do not agree to these Terms of Sale, do not make any purchases on the impact MSG Services.


Purchase Qualifications; Account Security

To make a purchase on the Impact MSG Services, you must be a registered Impact MSG Services user and comply with these Terms of Sale and the Terms of Service. You acknowledge that you are responsible for maintaining the security of, and restricting access to your account and password, and you agree to accept responsibility for all purchases and other activities that occur under your account. Impact MSG sells its Ancillary Products and Services only to those users who can legally make purchases with a credit card. If you are between the ages of 13 and 18 (or the legal age of majority in your state of residence), you may make purchases on the Impact MSG Services only with the permission of a parent or guardian. Impact MSG reserves the right to refuse or cancel orders or terminate accounts at any time in its sole discretion.

Subscription Service Terms

Impact MSG may offer certain Ancillary Products and Services in connection with the Impact MSG Services on a subscription basis with recurring payments (“Subscription Services”) as disclosed to you when you subscribe to any Subscription Services. Subscription Services may renew automatically, and you agree that we are authorized to charge you for payment on a recurring basis prior to each renewal. You agree that your Subscription Service will renew continuously until you cancel it. Impact MSG reserves the right to discontinue or modify any subscription fee payment option. If we discontinue or modify a subscription payment option, we will provide notice of such discontinuance or modification by email or through the Impact MSG Services in advance of the next billing date. If you are signing up under any promotional subscription fee, some additional restrictions may apply. These restrictions, if any, will be provided to you before you sign up for the applicable Subscription Service that is subject to the promotion.

You are responsible for all charges incurred under your account. Impact MSG reserves the right to deactivate Subscription Services to your account if payment is past due, regardless of the dollar amount.

Subscription Service – Automatic Payments

If you choose a Subscription Service (including any pre-paid subscription option, gift subscription, or channel subscription that reverts to a monthly payment plan at the expiration of the pre-paid period), you hereby grant Impact MSG permission to automatically charge the subscription fee to your chosen payment method at the beginning of each applicable payment period until you cancel the Subscription Service. Your access, or the gift recipient’s access, to the Subscription Services will not be established until Impact MSG has verified that the credit card or other payment information you provide Impact MSG for payment is accurate and that your payment method account is in good standing.

You further agree that Impact MSG may charge any other applicable fees for the Impact MSG Services or Ancillary Products and Services, if disclosed to you in connection with your purchase, to your payment method, including any early termination fee.

You are required to keep your billing information current, complete, and accurate (for example, if you move, be sure to update your billing address, and if you get a new credit/debit card, make sure you update the card number and/or expiration date) and notify Impact MSG if your selected payment method is cancelled (e.g., for loss or theft).

Impact MSG reserves the right to suspend or terminate your access to any Subscription Service that is a part of the Impact MSG Services without notice upon rejection of any charges or if your payment method (or its agent or affiliate) seeks return of payments previously made to Impact MSG when Impact MSG believes you are liable for the charges.

Cancellation of Subscription Services

You may cancel and delete your Subscription Service at any time by selecting the “Do Not Renew” option under your subscription settings (website) or by deleting your subscriptions in your Apple or Google account directly in your smartphone (depending where you done the subscription). Impact MSG may cancel your Subscription Service by giving you notice by email or through the Impact MSG Services.

Either party’s cancellation under the prior paragraph is effective at the end of the current payment period and your Subscription Services will continue until the end of the current payment period. You will not receive a refund for the payment period in which you submit your cancellation.

Payement will be charged to iTunes Account at confirmation of purchase.

Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period

Account will be charged for renewal within 24 hours prior to the end of the current period, and identify the cost of the renewal.

Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s account seeings after purchase.

Refund Policy

When you make a purchase or subscription on Impact MSG Services, including in third-party Extensions, you have immediate access to, and use of, the Ancillary Products and Services you have purchased. Accordingly, except as detailed in these Terms of Sale, to the extent permitted by applicable law, cancellations are not permitted after a purchase, and we do not offer any refunds or credits, including, without limitation, fees for Subscription Services. Impact MSG reserves the right to modify this refund policy as set forth below at any time.

Unless otherwise specified in these Terms of Sale or required under the applicable law in your jurisdiction, games, in-game items, and other digital goods are not returnable after purchase, included those purchased in third-party Extensions.

If you have problems with the download or installation of a game or with use of items purchased in Extensions, please contact Customer Support.

This refund policy is not applicable for items (whether games, in-game items, or other digital goods) you obtained as a result of your participation in the Prime Gaming program.

Payment Method and Terms

It is currently possible to pay only through the apple account and the google account asscociated to your smartphone. Other payment methods will arrive soon.

If a purchase has been declined online due to issues with your Payment Method, we may suspend or cancel your order automatically. You are responsible for resolving any problem we encounter in order to proceed with your purchase. If the transaction is not accepted online, please contact customer support via the email address made available to you in connection with the purchase. For purchases on the twitch.tv service, you may use purchasesupport@twitch.tv.

Twitch may impose an additional transaction fee based on transactions associated with the Twitch Services, including a transaction fee applied to purchases from third parties. Such transaction fee will be disclosed to you prior to your consummation of the relevant transaction.

Regional Pricing

Impact MSG may implement regional pricing programs in order to help all viewers support their favorite creators. Impact MSG may determine your eligibility for regional pricing using information such as your IP address, payment method location, self-reported residence, and indicators of fraudulent activity (such as unusual transaction volume). You agree that you will not misrepresent your place of residence (for example, by using a VPN) to fraudulently qualify for these pricing programs.

Service Descriptions and Availability, Errors

We attempt to be as accurate as possible and eliminate errors on the Impact MSG Services; however, we do not warrant that any Ancillary Products and Services or description, photograph, pricing, or other information of a product, service, or content is accurate, complete, reliable, current, or error-free. In the event of an error, whether on the Impact MSG Services, in an order confirmation, in processing an order, delivering an Ancillary Product or Service, or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. In addition, we may, in lieu of a refund as provided in this paragraph, opt to provide you with a service credit, with a value equal to the amount charged to your payment method. Impact MSG reserves the right to determine and modify from time to time the exact nature of any such service credit, including conversion into one or more different types of Ancillary Products and Services credits. Your sole remedy in the event of an error is to cancel your order and obtain a refund or credit as set forth above.


You are responsible for any applicable national, state, or local sales or use taxes, value added taxes (“VAT”) or similar taxes or fees payable in connection with your purchase of any products, services, or content for yourself or as a gift. As the purchaser of a subscription or digital good for another party as a gift, taxes, or other fees on that transaction will be calculated based on your country of residence. If you do not pay such sales or other tax or fee on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and Impact MSG reserves the right to collect such taxes or other fees from you at any time.


Impact MSG Interactive, Inc. is the seller of record of Ancillary Products and Services unless otherwise disclosed in connection with a particular Ancillary Product or Service.

These Terms of Sale and the Terms of Service constitute the entire agreement between you and Impact MSG regarding your purchases of Ancillary Products and Services and your use of those purchases on the Impact MSG Services, superseding any prior agreements between you and Impact MSG relating to such purchases. In the event of a conflict between these Terms of Sale and the Terms of Service, the Terms of Sale shall be controlling.